Legal

Terms of Service

Prime Locksmith provides specialized mobile service for Terms Of Service vehicles across Brooklyn. Our technicians carry brand-specific key blanks and programming tools so we can cut and program keys on-site. Common services include lost key replacement, key fob battery replacement, transponder programming, ignition repair, and broken-key extraction. We prioritize fast arrival times, damage-free entry, and transparent pricing — typically arriving within 15 minutes in-service areas. If your Terms Of Service model needs a smart key or proximity fob, we test and program all functions before we leave to ensure everything works seamlessly.

Last Updated: May 2026

Please read these Terms of Service ("Terms," "Terms of Service") carefully before using the Prime Locksmith website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our services.

1. Services Overview

Prime Locksmith provides professional locksmith services including but not limited to:

  • Emergency lockout assistance for residential, commercial, and automotive properties
  • Residential lock change, repair, and rekeying services
  • Commercial security system installation, including master key systems and access control
  • Automotive key replacement, transponder key programming, and fob duplication
  • Smart lock installation and security consultation

All services are provided by licensed and insured technicians operating in accordance with New York State and New York City regulations.

2. Emergency Service Terms

Prime Locksmith offers 24/7 emergency locksmith services. By requesting emergency service, you acknowledge and agree to the following:

  • Emergency service dispatch is based on availability and geographic proximity
  • Response times are estimates and not guaranteed; factors such as traffic, weather, and call volume may affect arrival time
  • Emergency service may incur additional fees beyond standard service rates
  • We reserve the right to prioritize calls based on the nature and severity of the emergency

3. Scheduling and Appointments

For non-emergency services, appointments are scheduled as follows:

  • Appointments are confirmed via phone or email at the time of booking
  • Customers should provide accurate contact information and location details
  • We recommend confirming your appointment at least 24 hours in advance
  • Prime Locksmith reserves the right to reschedule appointments due to unforeseen circumstances, with reasonable notice provided to the customer

4. Payment Terms

Payment for locksmith services is subject to the following terms:

  • Payment is due at the time of service completion unless otherwise agreed in writing
  • We accept cash, credit cards, debit cards, Venmo, and Zelle
  • All prices are quoted in United States Dollars (USD)
  • Quotes provided are valid for 30 days from the date of issuance, unless otherwise specified
  • Final pricing may vary based on actual labor, materials, and site conditions discovered during service
  • Any changes to the scope of work must be approved by the customer before additional charges are incurred

5. Cancellation Policy

Cancellations and rescheduling are subject to the following policy:

  • Cancellations made at least 2 hours before the scheduled appointment time incur no fee
  • Cancellations made less than 2 hours before the appointment may be subject to a cancellation fee of up to $50
  • Emergency service cancellations after dispatch may be subject to a dispatch fee
  • Repeated no-shows or last-minute cancellations may result in a prepayment requirement for future services

6. Warranty and Guarantee

Prime Locksmith stands behind the quality of our workmanship and parts:

  • Workmanship Warranty: We warrant our labor for a period of 90 days from the date of service. If a workmanship issue arises within this period, we will correct it at no additional charge.
  • Parts Warranty: Manufacturer warranties apply to all locks, hardware, and electronic components installed. Warranty periods vary by manufacturer.
  • Exclusions: Warranties do not cover damage resulting from misuse, abuse, neglect, improper installation by third parties, normal wear and tear, or unauthorized modifications.
  • To make a warranty claim, contact us within the warranty period with your original service invoice.

7. Vehicle Ownership Verification

For automotive locksmith services, including car key replacement, lockout assistance, and ignition work, the customer must provide proof of vehicle ownership or authorization:

  • Valid government-issued photo ID matching the vehicle registration or title
  • Vehicle registration document
  • Proof of insurance listing the customer as a covered driver
  • For rental vehicles: rental agreement and valid ID

Prime Locksmith reserves the right to refuse service if adequate proof of ownership or authorization cannot be provided. This policy is in place to protect vehicle owners and prevent unauthorized access.

8. Liability Limitations

To the fullest extent permitted by applicable law:

  • Prime Locksmith's total liability for any claim arising from our services shall not exceed the total amount paid by the customer for the specific service giving rise to the claim
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of property, loss of data, loss of business, or personal injury
  • We are not responsible for damage to property resulting from pre-existing conditions, including but not limited to worn, damaged, or improperly installed locks, doors, or hardware
  • Customers are advised to secure valuables and personal property before service begins

9. Customer Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information regarding your location, service needs, and property details
  • Verify your identity and ownership or authorization for the property or vehicle being serviced
  • Ensure safe access to the work area for our technicians
  • Secure pets and remove any hazards from the work area
  • Pay all applicable fees at the time of service

10. Pricing and Estimates

Our pricing policies are as follows:

  • All estimates are provided in good faith based on the information available at the time of quoting
  • Final pricing may differ from estimates if unforeseen complications arise during service
  • Customers will be notified of any significant price changes before work continues
  • Service call fees may apply and will be disclosed at the time of booking
  • Promotional offers and discounts cannot be combined unless explicitly stated

11. Intellectual Property

All content on the Prime Locksmith website, including text, graphics, logos, images, and software, is the property of Prime Locksmith or its content suppliers and is protected by United States and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

12. Website Use and Disclaimer

Our website is provided on an "as is" and "as available" basis. Prime Locksmith makes no representations or warranties of any kind, express or implied, regarding the operation or availability of our website. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

13. Third-Party Services

Our website may integrate with third-party services including Google Maps, Google Analytics, and social media platforms. Prime Locksmith is not responsible for the content, privacy practices, or terms of service of any third-party websites or services. Your use of third-party services is subject to their respective terms and policies.

14. Service Availability

While we strive to provide 24/7 emergency service coverage, service availability may be limited during extreme weather conditions, natural disasters, or other circumstances beyond our control. We reserve the right to limit or suspend service in any geographic area due to operational constraints or safety concerns.

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York and the United States of America, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be resolved in the state or federal courts located in Kings County, New York.

16. Changes to Terms

Prime Locksmith reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting the updated Terms on this page. We encourage you to review these Terms periodically. Your continued use of our services after any modifications indicates your acceptance of the updated Terms.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

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