Privacy Policy

This Privacy Policy describes how Prime Locksmith ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us when you:

• Contact us via phone: We collect your phone number, name, and details about your locksmith service needs.
• Submit a form on our website: We collect your name, phone number, email address, and any details you provide about the service you require.
• Email us: We collect your email address and any information contained in your message.
• Request a quote: We collect information about your location, property type, and service requirements to provide an accurate estimate.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your locksmith service inquiries and emergency requests
• To schedule and provide locksmith services at your location
• To communicate with you about your service appointment
• To send service-related communications, including confirmations and follow-ups
• To improve our website, services, and customer experience
• To comply with legal obligations and regulatory requirements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid legal requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site. We use:

• Essential Cookies: Required for the basic functionality of our website.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information.
• Preference Cookies: Remember your preferences and settings for future visits.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

5. Google Analytics

We use Google Analytics to analyze traffic to our website. Google Analytics collects anonymous information such as how often users visit our site, which pages they visit, and what other sites they used prior to coming to our site. Google Analytics collects only the IP address assigned to you on the date you visit our site, not your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

6. Call Tracking and Recording

For quality assurance and training purposes, phone calls made to Prime Locksmith may be recorded or monitored. Call recordings are stored securely and are only accessed by authorized personnel. Recordings are retained for a limited period and are automatically deleted in accordance with applicable laws. By calling us, you consent to the recording and monitoring of your call.

7. Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal information when you submit a request or enter your information on our website. These measures include:

• Secure Socket Layer (SSL) encryption for data transmitted through our website
• Restricted access to personal information to authorized personnel only
• Regular security audits and updates to our systems
• Secure storage of physical and electronic records

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You have the right to opt out of marketing communications at any time.
• Data Portability: You have the right to request a copy of your information in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information provided below.

10. Third-Party Links

Our website may contain links to third-party websites, such as Google Maps for location services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting the updated policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website and services after any modifications indicates your acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Phone: (718) 850‑0914
• Email: info@primelocksmithnewyork.com
• Address: 1517 East 38th Street, Brooklyn, NY 11234

14. Legal Disclaimer

This Privacy Policy is provided for informational purposes and does not constitute a legal contract. Prime Locksmith reserves the right to modify this policy at any time. This policy is governed by the laws of the State of New York and the United States of America.